The document which you upload for your passport is used by practices as your photo ID. It must be as follows:
1. A clearly legible photo with all 4 corners visible (we cannot accept scanned copies)
2. It should show your passport photo, name and address
3. Fax, scanned or black and white photocopies are not acceptable
4. Passports must be in date. We cannot accept expired passports.
You do not need to show the front cover of your passport. If you have a non-EU passport you should also upload a document showing your right to work in the UK.
Please note: Unfortunately we are unable to accept drivers licence or other photo ID in place of a passport.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email email@example.com.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)