I have received an invoice from Lantum (formerly Network Locum) and I am not sure what this is for
If you are not signed up to SurePay then you will receive invoices directly from GPs after they have completed their session and an invoice once a month from Lantum for the Lantum service fee.
How do I tell the difference?
The invoice number for a GP session will have a 6 digit number that corresponds with the job number and the 'from' name will be the GP's name. This invoice is for the doctors session which needs to be paid directly to them.
Lantum service fee invoice
The invoice number for the Lantum service fee invoice will have a unique invoice number in the top right hand corner that starts with 'IMP' and below it there will be a 'reference'. This will have the month of the service fee the sessions are for.
What is the Lantum service fee invoice for?
The Lantum service fee is paid to Lantum once a GP has completed a session. The service fee is 15% of the hourly rate that is set by you and the total cost of the job was displayed to you when you were creating the session.
I don't understand something on the service fee invoice
You can find out what month the service fee invoice is for under 'Reference'. You can also find out which job number and date the service fee is for in the 'Description'
Quantity: This is the number of hours completed by the doctor
Unit Price: This is the total of 15% of the hourly rate
VAT: The Lantum service is not VAT exempt, however GP services are VAT exempt
If there are errors with your service fee invoice or you would like to discuss this further, please conact our Customer Support team as below.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email firstname.lastname@example.org.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
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