Update Your Payment Method

Once you have completed the Direct Debit form through GoCardless, you will receive an email from GoCardless asking you to verify your account and complete the set up for your direct debit with Lantum.

If you are unable to authorise your account you can contact GoCardless' support team at help@gocardless.com. As Lantum is not the provider we are unable to complete authorisation. It can take up to 48 hours for GoCardless to verify your details and activate the direct debit.

Once this has been successful, Lantum accounts team will receive an email notifying them of a new customer and any future invoices will be charged automatically.

All outstanding invoices (prior to direct debit set up) will not automatically be charged. If you have outstanding consolidated statements, please contact our accounts Customer Support team to set up the charges to be deducted using the direct debit set up.

Your direct debit will only be charged for invoices at the practice account you set it against.

If you would like payments to be charged against the same direct debit for multiple practice accounts, then please contact our Customer Support team at support@lantum.com for more help with setting up a consolidated Direct Debit mandate.

If GoCardless doesn't work for your organisation please reach out to us and we'll be he happy to see how we can help find a solution