While booking and managing sessions, GPs and Practice Managers will need to speak to each other about specific details. You can do this easily using the lantum (formerly Network Locum) website.
Whenever a conversation is started, all messages are stored in your message centre. Click the ‘envelope icon’ in the top right-hand corner to open your message centre.
GUIDANCE: Please keep using the message centre for all your conversations about a session, as it helps to keep all the exchanges in a single, convenient conversation thread – and you will always have a record of them. Additionally, this gives us all the details we need to give you assistance if you run into any issues with a session. We cannot help if parts of the conversation are outside the platform – e.g. an email sent from your personal email.
Each message corresponds to the session you are enquiring about:
In the subject column, you will see:
- The relevant session number
- Dates and times of the session
- Practice name
- Messages are the number of messages exchanged between you and the other party in one thread.
The last message is displayed as a reminder.
To read the thread click ‘Open Conversation’
All the messages you have exchanged about a session will be displayed in the conversation thread. Handy as a reference for later!
Any message that anyone sends you on Lantum will be displayed in your message centre AND a copy emailed to your registered email address.
IMPORTANT: You may reply to a message directly from your email. Just hit ‘reply’ and type your message and click ‘send’. The reply will be sent to the other party, and a copy stored in your message centre for future reference.
If you experience any technical issues or have questions, please contact the customer support team.
You can get in touch either by using the online chat ( 08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email firstname.lastname@example.org.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
One more thing…
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