How to chase a cancellation invoice?

Has a practice cancelled a session/shift you were booked into last minute? You can send them a cancellation invoice at your own discretion. Please follow the cancellation guidelines set out in your T&C’s.

Step 1

Create an invoice - this would need to be done off the Lantum platform. Please include the following on your invoice;

• Name surname
• Details of the session cancelled
• Your bank account details
• Any useful information, you may think the practice needs to know

Step 2 

Once created the invoice, send the invoice to the practice:

• Message the practice via the Lantum messaging centre and ask the practice for an e-mail address you can send this to.

Please see the helpful FAQ on how to send the practice a message.

• If the practice does not respond to your message in 3 - 5 working days, you can search the practice on Google and find their number for you to contact them over the phone / if you cannot find the number on the internet please contact the Lantum support team who can assist you with getting the number and in touch with the surgery.

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Customer Support

If you ever experience any technical issues or have questions, please don't hesitate to contact the Customer Support team here at Lantum