Rocketpay

• How does Rocketpay work?
• How much does Rocketpay cost?
• How do I sign up to Rocketpay?
• How do I cancel Rocketpay?
• What happens if I submit a timesheet change?
• If I sign up for Rocketpay, do my previous invoices get paid?
• What happens to invoices from before the free Rocketpay period?
• Will my pension forms be signed if I am paid by Rocketpay?
• Why don’t I get my pension form alongside my payment with Rocketpay?
• Can I get Rocketpay if I’m paid directly by the practice?
• Where can I read full terms and conditions?
• How do I speak to someone about Rocketpay?

How does Rocketpay work?

1. Clinicians invoice for a session they have worked. If you’re not sure how to create an invoice, follow this guide.
2. Lantum pays them on the next business day, directly into the clinician’s bank account.
3. Practices then pay Lantum during their usual payment cycle.

Rocketpay does not include sessions that are in scope of IR35 or paid direct.

How much does Rocketpay cost?

For a limited time, we’re rolling out Rocketpay for free.

All clinicians who get paid through Lantum will have Rocketpay automatically applied to all sessions worked from Thursday 11th June 2020 until Thursday 31st December 2020, at no cost.

Usually, Rocketpay comes with a charge of 1.5% of a clinician’s earnings, reduced to 1% for each month the clinician achieves Lantum Gold status. This is a charge levied as part of Lantum’s agreement with its banking lenders. 

Following negotiations with our lending partners, we’ve been able to remove this charge during the free Rocketpay period, i.e. for sessions worked between Thursday 11th June and Thursday 31st December.

Please note that Lantum reserves the right to remove free Rocketpay for any users in breach of our terms and conditions.

You can read more about the benefits of Rocketpay in our blog.

How do I sign up to Rocketpay?

During the free Rocketpay period, all clinicians will be auto-enrolled onto Rocketpay, and so you do not need to sign up for Rocketpay.

Usually, you can sign up for Rocketpay by going to your Billing page. We offer a one month free trial.

Can I cancel Rocketpay?

During the free Rocketpay period, you will not be able to cancel Rocketpay, and when you invoice, you will be paid the next day.

During that time, Rocketpay will be provided as a completely free service, with no fees whatsoever. After the free period ends, all clinicians will either resume being charged for Rocketpay (if they were previously paying for the service), or returned to no Rocketpay (if they were not). 

At no point will clinicians who did not have Rocketpay be automatically enrolled in paid-for Rocketpay, unless requested. 

If you have concerns about being enrolled onto Rocketpay before the promotion ends on the 31st December 2020, please contact our support team.

Usually, you can cancel Rocketpay by clicking on My Account and then editing your Rocketpay preferences.

What happens if I submit a timesheet change?

The next business day payment will not be activated until the timesheet has been accepted and invoice created. Please make sure your timesheet is accurate before generating your invoice.

If I sign up for Rocketpay, will I get paid for all previous unpaid invoices?

No, Rocketpay only applies to invoices created after you have signed up. 

The free Rocketpay period only covers invoices for sessions worked between Thursday 11th June and Thursday 31st December.

What happens to invoices from before the free Rocketpay period?

We’re actively chasing practices for unpaid invoices that date from before the free Rocketpay period. If you would like a status update on your invoice, get in touch with our customer support team.

Will my pension forms be signed when I get paid by Rocketpay?

Your pension forms will not be signed until the practice has paid the invoice to Lantum. 

Our Finance team will continue to actively chase practices for regular payments, to make sure pension forms are returned in a timely manner.

Why don’t I get my pension form alongside my payment with Rocketpay?

With Rocketpay, Lantum pays the GP the next business day after they invoice, and then collects payment from the practice as usual.

While we have created an Autosign feature to help practices sign forms quicker and more easily, we are unable to sign pension forms on their behalf. The practice first has to confirm and make payment for the invoices they have received before a pension form can be released.

Practices are usually invoiced weekly/monthly and are expected to pay within the agreed payment time. That means you should receive your pension forms back in good time - just not the next business day.

As of April 1st 2020, the 10 week window on pensions forms has been relaxed because of the disruption caused by the pandemic.

Can I get Rocketpay if I’m paid directly by the practice?

No, if a practice pays by direct invoice, the sessions you work for them will not qualify for next-day payment via Rocketpay. You would have to be paid through Lantum to access Rocketpay.

Where can I read the full terms and conditions?

You can read the full terms and conditions of Rocketpay here.

How do I speak to someone about Rocketpay?

If you experience any technical issues or have questions, please contact the Customer Support team by emailing support@lantum.com.