How to chase a cancellation invoice?

Has a practice cancelled a session/shift you were booked into last minute? You can send them a cancellation invoice at your own discretion. Please follow the cancellation guidelines set out in your T&C’s.

Step 1

Create an invoice - this would need to be done off the Lantum platform. Please include the following on your invoice;

• Name surname
• Details of the session cancelled
• Your bank account details
• Any useful information, you may think the practice needs to know

Step 2 

Once created the invoice, send the invoice to the practice:

• Message the practice via the Lantum website and ask the practice for an e-mail address you can send this to.

Please see the helpful FAQ on how to send the practice a message.

• If the practice does not respond to your message in 3 - 5 working days, you can search the practice on Google and find their number for you to contact them over the phone / if you cannot find the number on the internet please contact the support team who can assist you with getting the number.

------

Customer Support

If you experience any technical issues or have questions, please contact the Customer Support team. You can get in touch either by using the online chat in the bottom left-hand corner or via email support@lantum.com