BACS & Direct Debit

To change to direct debit all you need to do is click into 'Direct debit works best for us', enter your payment  details into the form* and select 'Set up this direct debit'.

*If you have a joint account and more than one person is required to authorise direct debits, you will need to sign a paper version of this form. The paper agreement will need to be printed, signed and then uploaded. After completing the form, continue through to the next screen for step-by-step instructions on how to authorise the direct debit.

Once you have completed the above you will receive an email from GoCardless asking you to verify your account and complete the set up for your direct debit with Lantum. If you are unable to authorise your account you can contact GoCardless' support team at help@gocardless.com. As Lantum is not the provider we are unable to complete authorisation.

It can take up to 48 hours for GoCardless to verify your details and activate the direct debit.

Once this has been successful, Lantum accounts team will receive an email notifying them of a new customer and any future invoices will be charged automatically.

All outstanding invoices (prior to direct debit set up) will not automatically be charged and should be paid by BACS or you can contact our accounts team who can set up the charges to be deducted using the direct debit set up.

Your direct debit will only be charged for invoices at the practice account you set it against.

If you would like payments to be charged against the same direct debit for multiple practice accounts, then please contact your activation manager or our Customer Support team at support@lantum.com who will be able to action this for you.