You can change how you make payments from the My Account section on Lantum.
Simply click on the ‘Change’ option next to your practice details.
How it works
To change to direct debit all you need to do is click into 'Direct debit works best for us', enter your payment details into the form* and select 'Set up this direct debit'.
*If you have a joint account and more than one person is required to authorise direct debits, you will need to sign a paper version of this form. The paper agreement will need to be printed, signed and then uploaded. After completing the form, continue through to the next screen for step-by-step instructions on how to authorise the direct debit.
Once you have completed the above you will receive an email from GoCardless asking you to verify your account and complete the set up for your direct debit with Lantum. If you are unable to authorise your account you can contact GoCardless' support team at email@example.com. As Lantum is not the provider we are unable to complete authorisation.
It can take up to 48 hours for GoCardless to verify your details and activate the direct debit.
Once this has been successful, Lantum accounts team will receive an email notifying them of a new customer and any future invoices will be charged automatically.
All outstanding invoices (prior to direct debit set up) will not automatically be charged and should be paid by BACS or you can contact our accounts team who can set up the charges to be deducted using the direct debit set up.
Your direct debit will only be charged for invoices at the practice account you set it against.
If you would like payments to be charged against the same direct debit for multiple practice accounts, then please contact your activation manager or our Customer Support team at firstname.lastname@example.org who will be able to action this for you.
Did you know that Rocketpay, our next-day payments service, increases retention by 40% and staff satisfaction up to 98%?
To support you with filling gaps in your schedule, we’re offering free Rocketpay on all sessions to practices when they switch to Direct Debit. By being able to offer free next-day payments on your sessions, you’re more likely to have repeat bookings from GPs, reducing gaps in your rota.
Please note that, in the instance that you cancel your direct debit, your sessions will no longer qualify for free Rocketpay and GPs who work them will have to wait longer to be paid.
If you experience any technical issues or have questions, please contact the Customer Support team. You can get in touch either by using the online chat in the bottom left-hand corner or via email email@example.com