Do not panic, Lantum will be able to help you with amending your invoice!
In the unlikely event that you invoice for the incorrect hours or you miss off a home visit, we can get this fixed for you immediately.
The hourly rate is incorrect on my invoice
If you have agreed to a different hourly rate for the sessions with the practice manager, please inform the support team with the messages to prove that the hourly rate is agreed and the support team will be able to amend the invoice.
If the hourly rate on the invoice is lower than the hourly rate you agreed when booking the job and you have claimed pension, this is the pension deduction. For example, if the session is £80ph and you claim pension on the job and the job status is pension included in the rate, the hourly rate will be £70.88.
Do not worry, you will not be underpaid. The pension contributions at the bottom of the invoice will be calculated on top of the hourly rate therefore the total will equal the amount if you did not claim pension.
The hours are incorrect on my invoice
If you have stayed at the practice longer than agreed on Lantum and would like to bill additionally but forgot to do this when creating your invoice, you must discuss this with the practice.
You need to message the practice on Lantum and let them know you would like to add on the extra time and the reason why this has happened. For example, the practice added on 2 more patients and you would like to add on the extra 20 minutes.
Once you have confirmed this with the practice, the support team can amend the invoice for you and generate a new one for the practice.
You can contact the support team via the online chat or by sending them an email on firstname.lastname@example.org
Watch this quick video which will lead you step-by-step through how to create your invoice.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email email@example.com.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
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