You've worked a job paid by 'Auto Pay' and more than 3 days have passed since the 16th of the month following when your invoice was created. You haven't received the payment into your account yet.
All Auto Pay invoices are paid by BACS transfer, this means it takes up to 3 working days to appear in your account. If more than 3 working days have passed since the 16th of the month, please check the date you have invoiced.
The invoice creation date signifies which month the invoices will be batched in. For example, if you completed a job on 19th December but you created the invoice on 7th January, the invoice will be in the January batch.
To check when your invoice was created, you can find your invoices under ' Billing' on Lantum (formerly Network Locum). Open up the invoice PDF and in the top right hand corner there is an 'invoice date'.
If the invoice date is correct and you still have not received payment, please check your bank reference for 'NETWORKLOCUM' or 'Net Locum' and the corresponding total from the invoice. We try our best to include job numbers and Network Locum in the bank reference however depending on your account, this may not follow through onto your bank statement.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email email@example.com.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
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