If you have worked different hours than stated on Lantum (formerly Network Locum), you must message the practice to inform them that the you would like to bill the extra time or deduct the hours and to let them know what the correct hours should be.
To do this, go into your 'Billing' page. Next to the session you would like to create an invoice for, click 'make changes'.
From here you will be taken to a page where can suggest changes to the hours and the reason for the changes. This will be sent to the Practice Manager to review and approve.
It is best to leave a reason why the hours are different, for example, you were 15 minutes late because of traffic or you stayed 20 minutes extra as 2 patients were added onto the end. By leaving a detailed reason, your invoice will be resolved quicker by the Practice Manager.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email firstname.lastname@example.org.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
One more thing…
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