If you have worked different hours after the session is completed, you will be able to make changes to the invoice before being able to create it.
To do this, go into your 'Billing' page and below the 'create invoice' button you will see 'make changes' you can click this.
From here you will be taken to a page where can suggest changes to the hours and the reason for the changes. This will be sent to the Practice Manager to review and approve.
It is best to leave a reason why the hours are different, for example, you were 15 minutes late because of traffic or you stayed 20 minutes extra as 2 patients were added onto the end. By leaving a detailed reason, your invoice will be resolved quicker by the Practice Manager.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email firstname.lastname@example.org.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
One more thing…
If your page display differs from the example layout, please download or update Google Chrome for the latest version.