If you have instant booked a job under 48 hours prior to the job starting, please contact the practice immediately.
Lantum (formerly Network Locum) can forward the direct contact details of the practice over to you or we can contact them for you.
It is important to contact the practice as they may not be able to set up a full day of appointments 48 hours before the job is due to start.
If you or Lantum cannot get through to the practice, you should assume the session is no longer available. We do remind all practices signed up to withdraw any sessions that do not need filling.
I’ve instant booked a job for a couple of weeks time, am I booked in?
If the job is under ' Booked Jobs' on your Lantum profile and you have received a booking confirmation email, this means that the job has been successfully booked in.
If you would like to contact the practice to double check, you can do this by clicking on the job number, then click ‘speak to practice manager’. Here you will be able to directly message the practice manager to check or to ask any questions you may have before your session is due to start.
I’ve instant booked a job and I can’t find it under 'My Jobs'
Sometimes GPs can instant book the same job within a matter of seconds, therefore it may say ‘booked’ when you click ‘instant book’, however if you do not receive a booking confirmation, then the job has not been booked.
To ensure you do not turn up to a session you are not booked in for, please check for a booking confirmation in your inbox and check through your booked jobs on Lantum. If you want to double check, do not hesitate to contact Lantum on our support email (firstname.lastname@example.org) or our online chat and our support team can look into this for you.
How to know if a job is instant book
If you are able to instant book a job you will see the 'instant book' button in place of the usual 'Apply' button on a job listing.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email email@example.com.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
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