I have had no response to my application

You've applied for a session and have not had confirmation that the application has been accepted. What should you do?

Firstly, make sure you have checked the application is still showing on your 'List' page. If it isn't showing, this means that the practice may have withdrawn the session/shift and no longer requires cover.

If your application is still showing then you now have two options.

1. Contact the practice through Lantum.

Contact the practice/rota manager through the Lantum site by sending them a message. Simply click on the session/shift number, scroll down to 'Practice Information' then click 'Ask practice question'.

2. Contact Lantum Support team who will contact the practice on your behalf

• Email support@lantum.com

You can also use our web chat in the bottom left hand corner where you will receive an instant response.

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Customer support

If you experience any technical issues or have questions, please contact the Customer Support team. You can get in touch either by using the online chat in the bottom left-hand corner or via email support@lantum.com