All users of Lantum (formerly Network Locum) are expected to interact with each other in a way that reflects our values. As an environment where GPs and practices can meet and work together, the principles which underpin our community have been developed to guide you in your professional interactions.
This article covers:
- I haven't been paid within the expected time
- I have not been paid for overtime or home visits completed
- Leave feedback for practice
- Submit formal complaint
- Request to block a practice
- Request to issue a caution
- Clinical complaints
Practices who book GPs through Lantum are expected to:
- Pay locums fairly and on time
- Be supportive
- Be polite and respectful
- Be honest about their expectations
- Honour their commitments
We take the behaviour of members seriously; if you feel a practice has broken any of our guiding values, you may decide it appropriate to report an issue to them formally. This will resolve the issue in a professional manner, and the practice will improve their service in the future.
Write a formal complaint
Once complete your message will then be submitted directly to the practice, who will have 48 hours to respond in writing.
Block the practice
You can request to block the practice, which means you will not see their jobs in future. Request to block by speaking to our Customer Support team on 0203 771 8411 or email on firstname.lastname@example.org.
Request to issue a formal warning
Contact Lantum directly via email@example.com to request a formal warning. This final action escalates the matter further and if deemed appropriate to be given, is recorded internally against their profile for a period of six months. If three warnings are received by one practice within a period of six months, their account may be suspended. A warning may therefore result in a significant penalty for the practice, so please be very sure before you request one.
See the Code of Conduct for examples of cases where a warning would be given.
If you have a clinical complaint about a practice you are working at, this should be raised with the practice manager and GP partner immediately on the day, or as soon as possible after you have worked to resolve or feedback the issue. If you have not raised the issue on the day you worked you can contact the practice directly through the Lantum platform.
Lantum reserves the right to remove any practices from the site.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email firstname.lastname@example.org.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)