Once a session has been completed, the doctor will create the invoice on Lantum (formerly Network Locum) and it will be automatically sent to you in a couple of minutes after it has been created.
Invoices are sent to you as and when the GP creates the invoice. Therefore the time frame between sessions being completed and the invoice being generated can vary. Some GPs will create an invoice immediately after they have finished their session and other GPs may take over a month to create their invoices.
If you would like to include a doctor's invoice in your next payment run and you haven't received the invoice yet, the best thing to do is to contact the locum through the messaging centre on Lantum to let them know that your payment run is coming up.
If the GP does not respond, our support team can contact the GP too.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email firstname.lastname@example.org.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
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