At the end of each month (unless you are using SurePay to pay your GPs), you'll receive an invoice from Lantum (formerly Network Locum) for the service fee due for your GP bookings in that month.
As a reminder, the Lantum service fee is paid only for GPs who are not your own. Your own GP contacts can be booked at no cost through the platform by adding them through your 'My Circles' section.
When you receive the invoice from Lantum, please check the total is correct, and then make payment by bank transfer to our account.
The Lantum bank details are visible on the bottom of the invoice that you will have received.
You must use the invoice number as the bank reference.
Cheques can be accepted, but please note we will add a processing charge to your next invoice of £1.50.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email firstname.lastname@example.org.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
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