In order for pension forms to be generated and for a pension breakdown to be included in your invoice, you have to claim pension when creating your invoice.
I ticked 'I claim pension', where is my Locum A form?
If you have ticked ‘I claim pension’ when creating your invoice and the pension form has not generated, this may mean that the pension status has been set incorrectly or the practice does not pay pension.
All NHS employers are legally obliged to pay all pension contributions, however private practices cannot contribute to pensions, therefore they are not able to authorise any pension forms.
You can find out whether the invoice was supposed to include the pension by checking the job details. To do this, click on the job number and check the pension details.
If the pension is not paid, then this means that you cannot claim pension on the job.
If you check the pension status on the job and it states that 'NHS pension is included in the rate' or 'NHS pension is paid on top', then this means that the job status was set incorrectly.
If this happens, send an email to email@example.com with your invoice number stating that pension should be paid, and a member of our support team will generate a pension form for you.
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email firstname.lastname@example.org.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
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