I have not had my pension form returned

Your pension form was generated when you created your invoice however it has not been returned - what should you do?

n.b. The Lantum (formerly Network Locum) website automatically forwards your invoice and pension form to the practice after you have completed the job and create them on the site. It is then up to the practice's responsibility to sign, stamp and return the form to you in good time before the 10 week cut-off.

If you have not received your pension form back from the practice, you can message the practice manager directly to remind them to send you the pension form.

Go to your ' My Jobs' page, find the job in question and click the job number high-lighted in blue.

Once you're on the job description page, click 'Ask Practice Question', you will see a free text box for you to type in. Once you've typed in your questions, click send and the message will be sent directly to the Practice Manager. If you have no response, please contact the Customer Support team as below.

Customer support

If you experience any technical issues or have questions, please contact the Customer Support team.

You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email support@lantum.com.

Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)

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