When you have a confirmed booking through the website, you have a contractual obligation to carry this out, except in exceptional circumstances, for example sickness.
How do I withdraw from a job?
If under unforeseeable circumstances you must withdraw from a job this must be done as soon as possible. This can be managed from your 'My Jobs' section, follow the simple steps below.
You can find the My Jobs page by clicking on My Diary and then My Jobs.
If you are NOT booked and confirmed for the job.
In ' My Jobs', click on 'Applications'. Find the Job that you would like to withdraw your application from and click 'Withdraw'.
If you ARE booked and confirmed for the job
In ' My Jobs' you will arrive on the 'booked jobs' tab where you will find all your upcoming sessions. Next to the session you'd like to cancel, click 'Cancel’.
As you have been booked and confirmed for this job you must now provide a valid reason for cancelling the session. This message will be sent directly to the practice manager so please explain your withdrawal in the form of a polite message.
You will receive confirmation of your withdrawal via email and at the top of the page.
If you have withdrawn from the session with 48 hours to go before the session is due to start, you must call the practice directly to notify them. You will find the details on the withdrawal page or you can contact Lantum and they can forward the direct contact details over to you.
Please note: Withdrawals do not reflect well for you or for Lantum. Any withdrawals within 72 hours of a confirmed job start date are taken seriously, and repeated withdrawals may result in your access to the website being revoked.
Customer support
If you experience any technical issues or have questions, please contact the Customer Support team on 0203 771 8411 or support@lantum.com
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