When you have a confirmed booking through the website, you have a contractual obligation to carry this out, except in exceptional circumstances, for example sickness.
If you are unable to work, for any reason, it is your responsibility to:
- Withdraw from the job immediately, providing the reason, and giving at least 72 hours' notice where possible
- If you are cancelling within 72 hrs of the session starting, you must call the practice by phone AND message through the website so you have made every effort to reach them and make them aware of your withdrawal
Please note: Withdrawals do not reflect well for you or for Lantum. Any withdrawals within 72 hours of a confirmed job start date are taken seriously, and repeated withdrawals may result in your access to the website being revoked.
Customer support
If you experience any technical issues or have questions, please contact the Customer Support team.
You can get in touch either by using the online chat (08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email support@lantum.com.
Alternatively, call us on 0203 771 8411 (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
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